Shipping

1. Delivery coverage

We ship to serviceable addresses across India using NimbusPost and courier partners. Availability depends on the postcode, courier network, product restrictions, and current operating conditions.

We do not currently offer international delivery. An order may be rejected or reviewed if the address is outside a serviceable area.

2. Processing time

Orders are normally processed within 1–2 business days after order confirmation. Business days are Monday to Friday, excluding public holidays.

The daily processing cut-off is 1:00 PM IST. Orders received after the cut-off are treated as received on the next business day.

Processing time is separate from courier transit time. Food-safety, address, payment, stock, severe-weather, holiday, or operational checks may delay dispatch.

3. Transit and delivery estimates

Estimated courier transit is 3–7 business days after dispatch, depending on the delivery location. Remote areas may take longer.

Delivery dates are estimates, not fixed commitments. Courier network disruption, weather, public restrictions, address problems, or events outside reasonable control may change the estimate.

If an order has not been dispatched within 7 business days and we did not communicate the delay in advance, you may submit an order-review request. The request will be assessed against the live order status and does not guarantee cancellation.

4. Shipping charges

Shipping charges are calculated at checkout using the delivery location and order value. There is currently no general free-shipping threshold.

A remote-area charge, if applicable, will be shown at checkout or communicated before dispatch. We will not add an undisclosed shipping charge after dispatch.

5. Tracking

Tracking details are sent by email and/or WhatsApp after dispatch. Tracking scans are supplied by the courier and can take time to update.

Contact support if tracking has not changed for an unusual period or shows a delivery exception. A scan delay alone does not establish that a parcel is lost.

6. Address and delivery attempts

You must provide a complete address, correct postcode, and reachable phone number. Address changes are not assured after an order is placed; use the order-review form immediately if you notice an error.

The courier may make up to two delivery attempts. If delivery fails because the address is incorrect or incomplete, the recipient is unavailable, the recipient refuses delivery, or the courier cannot reach the customer, the parcel may be returned to us.

7. Returned-to-origin and re-dispatch

If a parcel is returned because of an incorrect address, refusal, or repeated customer unavailability, any approved refund may deduct documented actual forward and return courier charges.

If you request re-dispatch after a customer-caused return, the actual new shipping charge must be paid before re-dispatch. No re-dispatch charge applies where our error or the courier’s verified error caused the return.

Returned food is not automatically placed back into saleable inventory.

8. Marked delivered but not received

Report an order marked delivered but not received within 24 hours of the delivery status update. First check with household members, reception, security, neighbours, and any safe-drop location shown by the courier.

We will investigate using the tracking record and courier delivery evidence. A delivered scan is evidence to review, not an automatic rejection of a promptly reported non-receipt claim.

9. Lost shipments

A parcel is treated as lost only after the courier confirms the loss or the available tracking investigation reasonably establishes it.

For a confirmed lost shipment, we will provide a replacement subject to availability or a full refund for the affected shipment. You will not be charged re-dispatch costs for a courier-confirmed loss.

10. Damaged, wrong, or missing deliveries

Report a damaged or broken product, leakage, broken seal, wrong item, or missing item within 24 hours of delivery.

Provide the order number and clear photographs or video of the product, outer packaging, shipping label, batch code, seal, and visible issue. Keep all packaging and the product until the review is complete.

Eligibility, replacement, and refund decisions are handled under the Returns & Refunds policy. Do not return food without written instructions from us.

11. Shipping support

For shipping help, email orders@nuteshwar.com or call or WhatsApp +91 63551 83077. Include the order number and tracking details.

The Grievance Officer is Yesha Padia, Chief Operation Officer, reachable at yesha@nuteshwar.com. Nothing in this policy limits rights available under applicable consumer law.